Terms and Conditions

Introduction and License

Chances is operated under the licensing authority of the British Columbia Lottery Corporation (BCLC) for land-based operations and holds a license from the Kahnawake Gaming Commission for its online platform. These Terms and Conditions govern the use of our services, including real-money gambling, gaming activities, and promotional offers. By accessing or using our services, you agree to be bound by these Terms and Conditions.

Eligibility

To participate in our online casino, users must be at least 18 years of age. Players from jurisdictions where online gambling is prohibited are not permitted to create an account or access our services. It is the user’s responsibility to ensure compliance with local laws and regulations regarding online gambling.

Account Rules

Each player is allowed to maintain only one account with Chances. Users must complete the Know Your Customer (KYC) verification process to confirm their identity, age, and address. All users are responsible for maintaining the confidentiality of their account information, including their password. Any unauthorized use of an account must be reported immediately to the support team. Violations of these rules may result in account suspension or closure.

Deposits and Withdrawals

Users can make deposits and withdrawals using various payment methods approved by Chances. All transactions are subject to AML (Anti-Money Laundering) compliance regulations, requiring verification of the user’s identity before processing withdrawals. Withdrawal requests will typically be processed within a specified time frame, subject to verification and compliance checks. Users are encouraged to review the specific payment method terms for any additional requirements or restrictions.

Prohibited Activities

The following activities are strictly prohibited on the Chances platform:

• Cheating or collusion with other players
• Fraudulent activities, including the use of stolen credit cards
• Bonus abuse or exploitation of promotional offers
• Use of automated tools or bots
• Unauthorized manipulation of gameplay or exploitation of system errors

Any violation of these prohibited activities may result in immediate account suspension and forfeiture of any winnings.

Limitation of Liability and Termination

Chances reserves the right to suspend, restrict, or permanently terminate any account without prior notice if the user is found to be in violation of these Terms and Conditions or any applicable regulatory requirements. Furthermore, we reserve the right to investigate any suspicious activity and take appropriate action, including reporting to the necessary authorities.

Bonus Terms and General Promotional Conditions

All bonuses and promotions offered by Chances are subject to specific terms and conditions, which will be clearly outlined at the time of the offer. Users must meet all wagering requirements and other conditions to qualify for bonuses. Chances reserves the right to amend or cancel promotions at any time without notice, and users are encouraged to review the promotional terms regularly.

Fair Play and Game Integrity Rules

Chances is committed to ensuring fair play and game integrity. All games on our platform utilize random number generators (RNG) to ensure unbiased results. Any attempts to manipulate or exploit the gaming process will be treated severely, and violators may face account termination and legal action.

Fraud Prevention and Security Monitoring

Chances employs advanced security measures and monitoring systems to prevent fraud and protect user accounts. Users are encouraged to report any suspicious activity or security concerns to the support team promptly. All user data is handled in accordance with applicable privacy regulations.

Dispute Resolution and Complaint Handling Process

In the event of a dispute, users should contact the support team to resolve any issues. Chances will make every effort to address complaints swiftly and fairly. If a resolution cannot be reached, users may seek external dispute resolution services as per regulatory guidelines.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of Canada. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in Canada. Users agree to submit to this jurisdiction and waive any objections to the venue of such courts.

Responsible Gambling Measures and User Protection Tools

Chances is dedicated to promoting responsible gambling practices. Users are encouraged to set limits on their gaming activities and take advantage of responsible gambling tools offered on the platform. These tools may include deposit limits, wagering limits, and self-exclusion options. Users can seek assistance from professional organizations if they feel they may have a gambling problem.

By using the Chances platform, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. These terms may be updated periodically, and users are encouraged to review them regularly to stay informed of any changes.